Slide the battery tray back into your SHIELD Remote until a soft click is heard.Every support engineer knows the benefit of Anydesk application which is used for remote support connection.Replace the batteries with the "+" terminal facing down.With your thumb, press in and down to slide the back cover off.Locate the downward arrow on the back of the SHIELD remote.Slide cover off the back of the SHIELD remote.To replace the batteries, follow these instructions. Your SHIELD Remote uses (2) AAA batteries to power the remote. To rename your SHIELD Remote, go to Remotes & Accessories > SHIELD Accessories > Active controller > Accessory name. Your SHIELD Remote can be given a custom name.Pairing between remote and SHIELD are lost.Critically low/empty battery levels on your remote.Power is lost to your SHIELD (check power cable connection).Common reasons the locator feature may not work include: Note: The remote locator will only work if your SHIELD remote is connected to your SHIELD. On your Echo device, say “Alexa, Ask SHIELD to find my remote”.Important note: You must have already paired your Echo device to SHIELD using the Amazon Alexa skill.On a Google Home device, say “OK Google, start SHIELD remote locator”.Important note: Your Google Home must be on the same network as your SHIELD and use the same Google Account you have signed into your SHIELD with.
Tap “more options” in the app (three dots in the upper right-hand corner).Download the SHIELD TV app for your device is you have not already done so.Locate the remote locator button on one end of your SHIELD (above the HDMI port) and press to start locating your SHIELD.There are several ways to activate this feature: This audio finder will stop playing after 10 seconds. When activated, your SHIELD remote will play an audible tune. Your SHIELD Remote has a locator feature.
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